Due to the COVID-19 pandemic we are operating with reduced personnel, hence you may experience difficulty in reaching us. Please write to us at support@livepcexpert.com and we will reach out to you as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience during this time.

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support@livepcexpert.com

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www.livepcexpert.com is an Independent Service provider, only for software related issues in desktops, laptops and peripherals.
We are not affiliated to any other company in any manner, whatsoever.
Live PC Expert recommends support from the respective OEM as similar tech help may be provided by the brand owner.

Frequently Asked Questions


Q.	What makes you different from other service provider?

Q.	Why should I choose Live PC Expert?

Q.	Is my Personal information secured?

Q.	What is PCI?

Q.	What are the different ways of support provided by Live PC Expert ?

Q.	What kind of computer support services can I expect from Live PC Expert ?

Q.	How can we reach to customer call center representative?

Q.	What certifications make your technicians the specialists?

Q.	I am tired of waiting in the queue? How long is your call wait time?

Q.	Can I get help on weekends or holidays? Is your support 24 hrs a day?

Q.	Are you 24x7 available?

Q.	How do I become a user?

Q.	What computer brands can Live PC Expert help me with?

Q.	I have not faced any problem in my system till date then why should I take your services?

Q.	How long does an average support session last?

Q.	What general procedure a Live PC Expert technician takes to resolve the error?

Q.	Does Live PC Expert Support guarantee solution to my query?

Q.	How can u assure me that my problem will be resolved?

Q.	What are the subscription plans available with Live PC Expert?

Q.	What is the duration for availing the Subscription?

Q.	How to avail LivePCExpert subscription?

Q.	Are there any additional expenses apart from the cost of the package in the computer maintenance subscription?

Q.	What are the critical areas which you will take care of during the contract?

Q.	I have a software issue? Do you support software problems?

Q.	Can Live PC Expert support older computers?

Q.	I have installed a new software after which my computer started giving trouble, will your company support me?

Q.	Can a Live PC Expert Support engineer get back into my computer after my session is over & is it secure?

Q.	Can a engineer visit my home and resolve the problem or can I visit your nearest service center and get the problem resolved?

Q.	Will you have the history of my past interactions and troubleshooting, so that they can get the details automatically?

Q.	Do you have discounts available for high end user?

Q.	Will I get any benefit if I referrer some to you?


Q.	Why should I choose Live PC Expert?
A.	Live PC Expert not only gives you mere technical support but it provides you authentic and expert complete PC solution. Our technicians are highly qualified and are available to assist you 24x7, 365 days a year.
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Q.	What makes you different from other service provider?
A.	Our honest approach for providing technical support makes us different from other. This is achieved through: 1. Calling Card: Customer need not to wait in long Calling queue. 2. We have toll free number and we don't believe in Premium numbers where customers are charged for every call. 3. Proactive maintenance calls keeps us in touch with customers. 4. We provide best PAID antivirus Free of cost to our customers.
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Q.	Is my Personal information secured?
A.	Yes, your personal information is absolutely secure with us. Apart from following the above mentioned procedures, one thing that makes us stand out when it comes to high security is PCI Compliance Certificate. We take immense pride in the fact that we are amongst the other few top notch organizations of the world that have been certified as PCI Compliant. This compliance certificate certifies that, the company it has been issued to has, successfully fulfilled all the requirements of PCI DSS (Payment Card Industry Data Security Standards). And thus the company has been assessed PCI Compliant as per the PCI Security Standards.
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Q.	What is PCI?
A.	Link: https://www.pcisecuritystandards.org/security_standards/index.php
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Q.	What are the different ways of support provided by Live PC Expert ?
A.	The call center executive will suggest you step by step method to correct the issues generated in the system.If the customer agrees for desktop sharing then it become easier to proved better services.
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Q.	What kind of computer support services can I expect from Live PC Expert ?
A.	Live PC Expert serves as one-stop shop for all your tech support needs including computer/laptop repairs, hardware/peripherals support, home networking and entertainment devices. Our array of service also include comprehensive support coverage for over 50 desktop and laptop software applications, hardware devices, printers, peripherals, routers and modems. For further information on our services, visit www.LivePCExpert.com
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Q.	How can we reach to customer call center representative?
A.	You can reach to Live PC Expert through any of the mode give below: E mail : support@livepcexpert.com Online chatting Calling Card (For Registered Customer only)
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Q.	What certifications make your technicians the specialists?
A.	All our computer support expert are Certified, Product Specialists, Professionals and network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in PC support skills.
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Q.	I am tired of waiting in the queue? How long is your call wait time?
A.	We understand that as an end user you need the support at earliest. We have all contact medium open voice email chat. We also staff our professionals using the best in class workforce management, which results in almost zero wait time for you.Being a registered member you can avail ZERO waiting "Calling card" facility.
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Q.	Can I get help on weekends or holidays? Is your support 24 hrs a day?
A.	We offer round the clock services, on all our contact mediums i.e. voice, email chat and Calling Card. We have a set up to support your queries 365 days a year, 6 days a week, 24 hours a day. We are open on all national and local holidays. if you are a registered customer then just click on the calling card on your desktop and you will be connected to the technician immediately.
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Q.	Are you 24x7 available?
A.	Yes.
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Q.	How do I become a user?
A.	You can become a user through Registration.
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Q.	What is the duration for availing the Subscription?
A.	There are different plans which are suitable to an individual need. These packages are available for a many computer(s) and maximum of 1(one) year from the date of order.
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Q.	What are the subscription plans available with Live PC Expert?
A.	Subscription Plans: King Plan 3 computer year Baron Plan 2 computer year Knight Plan 1 computer year Minute Plan Only once
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Q.	Does Live PC Expert Support guarantee solution to my query?
A.	Live PC Expert assures their customer that If for any reason they are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as under: For our subscription based plan the Money-Back Guarantee is valid for 15 days or first troubleshooting, beginning at the time of online purchase.
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Q.	How can you assure me that my problem will be resolved?
A.	Live PC Expert's technicians are well trained to handle any softwares related problems. However We can't provide support on the softwares which is been obsolete by manufacture.
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Q.	I have not faced any problem in my system till date then why should I take your services?
A.	Computer is a machine and like all other machines it needs maintenance. Computers are intelligent machines, thus they require systematic servicing and maintenance. The Performance of your Computer can be affected badly and can even breakdown if not well taken care of and maintained.
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Q.	How long does an average support session last?
A.	An average Voice support session takes around 20-45 minutes. Nevertheless, it all depends on the severity of the issue & problem in hand that you're experiencing.
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Q.	How to avail LivePCExpert subscription?
A.	Live PC Expert subscription can be availed by paying online through secured payment gate ways. Customers are not required to share their credit card information with the agent.
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Q.	What general procedure a Live PC Expert technician takes to resolve the error?
A.	The moment you subscribe with us, you are transferred to our tech support technician who provides you with an understandable and the most accurate explanation about your computer problems on the phone. After the computer diagnosis is completed, the technician rectifies the error using a linear and logical troubleshooting methods and procedures.
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Q.	What computer brands can Live PC Expert help me with?
A.	We provide support for all platform and applications no matter which computer brand you are using and where you purchased your computer from.
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Q.	Are there any additional expenses apart from the cost of the package in the computer maintenance subscription?
A.	All the support is free of cost but if customer requires to purchase any software then they need to buy from the respective source and our experts will help the customer with the installation.
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Q.	What are the critical areas which you will take care of during the contract?
A.	Search, Suggest & Eradicate viruses, worms and malicious contents which have invaded into your PC Scan, Suggest & Update Anti-Virus software and Other PC protection tools. Analyze & Perform standard PC maintenance & schedule updates/patches. Bring to End pop-ups, take out adware/spyware and install/configure anti-spyware software. Provide Support in Back-up processes to prevent Document, Images, data etc. losses, transferring data from one PC to another. Set up home and small office networks (including wireless networks) - keeping in mind latest security. Troubleshoot & resolve software problems. Troubleshoot & resolve printer, scanner, digital camera and other peripheral problems. Troubleshoot & fix error messages and a lot more issues faced by you with your PC.
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Q.	I have a software issue? Do you support software problems?
A.	Our professionals are well versed with the software related scenarios. We support almost all the software related problems.
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Q.	Can Live PC Expert support older computers?
A.	We specialize in legacy systems support and have the required experience & requisite hardware labs to resolve all kinds of queries related to the first generation devices.
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Q.	I have installed a new software after which my computer started giving trouble, will your company support me?
A.	Our professionals are well versed with the software related scenarios. We support the latest as well as the legacy softwares. We can assist in resolving the various error messages; provide setup and support for all softwares.
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Q.	Can a Live PC Expert Support engineer get back into my computer after my session is over & is it secure?
A.	NO, our Support Engineers can neither gain access to your PC's screen nor connect to your PC without your permission. You are the administrator of your PC so only when you require support & you call us the Live PC Expert Support Support Engineer will seek your permission for getting any access to your PC.
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Q.	Can a engineer visit my home and resolve the problem or can I visit your nearest service center and get the problem resolved?
A.	We do not have this facility at present however we are continuously exploring more opportunities towards making your experience better.
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Q.	Will you have the history of my past interactions and troubleshooting, so that they can get the details automatically?
A.	Yes, we keep a track of all the communication/interactions happened in the past which enables us to help you better.
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Q.	Do you have discounts available for high end user?
A.	Live PC Expert offers some amount of discount for an additional year or additional computer for the existing customers only. Any other discounts if available/applicable would get reflected on the website accordingly from time to time.
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Q.	Will I get any benefit if I referrer some to you?
A.	Live PC Expert has a referral scheme.3 confirmed subscription will lead to 6 months of free subscription to the referee.
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www.livepcexpert.com is an Independent Service provider, only for software related issues in desktops, laptops and peripherals. We are not affiliated to any other company in any manner, whatsoever.

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livepcexpert.com is an Independent Service provider for software related issues in desktops, laptops, and peripherals. We provide services through our pool of trained experts. The brand names, trademarks, logos, company names used in the site belong to their respective owner and are for representation purposes only. Live PC Expert recommends support from the respective OEM as similar tech help may be provided by the brand owner.