Live PC Expert Takes Your Privacy Seriously

• Contact information, including name, mailing address, phone number and e-mail address
• Purchase information, including credit card number, billing and/or shipping information

We might also collect demographic information, including age, personal interests and product preferences.
While shopping online on "Live PC Expert" or taking advantage of services available from us, we may request that you provide personal information. For example, we may request and/or collect personal information when you:

• Arrange a Call Back for services
• Buy products or services
• Schedule an installationPurchase our Annual and/or Incident Based Technical Support Plan
• Participate in a promotion or survey
• Reach us with a question or concern
• Engage an online Chat with us online using a third party chatting tool.
• Engage in other activities with "Live PC Expert"

We use the personal information you provide for purposes including, but not limited to:

• Meeting requests for products, services or information
• Tracking and confirming online orders
• Delivering or installing products
• Managing our Annual and/or Incident Based Technical program
• Providing customer services
• Administering promotions or surveys
• Offering new products and services
• Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
• Conducting analysis and research.
• Sending marketing communications
• Performing other business activities as needed, or as described elsewhere within this Policy.

Information From/About Friends or Family

If you provide us information about others, or if others provide us your information, we may preserve that data and will only use that information for the specific reason it was provided. Examples include providing a friend's name & shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.

Information from Third Parties

Consumer information from third party providers is collected by "Live PC Expert" in order to improve the integrity of our customer database, increase our complete understanding of our customers, or to identify potential prospective customers. For example, we receive updated addresses from the white pages service and the National Change of Address (NCOA) to make sure we keep the correct updated contact information for our customers.

• Fulfilling customer orders
• Running "Live PC Expert" marketing communications
• Scheduling and performing installations
• Servicing products
• Maintaining our Annual and/or Incident Based Technical program
• Fulfilling subscription services
• Conducting research, analysis or administering surveys
• Sending regular mail and e-mail on behalf of "Live PC Expert"
• Processing credit card payments
• Providing chat functions

We conduct business with the third parties, who are authorized to use your information only to offer the service for which they are contracted with us. They are required to follow the terms of our Privacy Policy including taking justifiable efforts and actions to ensure safety and security of your personal information.

We may also share your personal information with companies who have referred you to us for goods and services, or have allowed "Live PC Expert" to have a presence on their web sites.

We may also share collected data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

Any personally identifiable information (PII) you submit on a blog, chat room, comment about a product, or any other public forum or review portal on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any results that may arise from posting this information.

We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at privacy@livepcexpert.com.

At times we might associate or legally partner with a third party to design and develop a website that may appear in look and style as if you are on a livepcexpert.com page. These websites may be co-branded or may exhibit the look and feel of being on our Web site. However, the information collected on these pages might not be covered under the "Live PC Expert" Privacy Policy. We will provide a notice on these sites and post the privacy policy that is applicable to the information collected on these pages.

"Live PC Expert" aims to communicate with our customers through multiple channels to keep you up-to-date on promotions, offers, customer experience content and new products or services.

Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you submit a request to stop receiving these communications by opting out. Please note that We do not send you mobile marketing text messages and if we decide to do so in near future we will require your express consent through email by requesting that you opt-in.

Opt-Out Preferences

If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the situations (Please Note ­ "Live PC Expert" marketing communications are managed through us) with your request and current contact information:

• Send an e-mail to: privacy@livepcexpert.com
• Send a letter to:

• Follow the directions on an e-mail marketing communication you receive from us.

If you decide to send an e-mail or letter request, please make sure to provide your full name, address, phone number and e-mail address, and the required changes or modifications you would like to make or update in our records. This will ensure we identify you correctly in our systems and process your request accurately.

"Live PC Expert" will take all possible necessary steps to modify your preferences with respect to our marketing communications. However, due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

• 15 business days for e-mails and phone
• 30 business days for direct postal mail

Until your requested change takes effect, you may still continue to receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your request.

"Live PC Expert" wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information. To update your name, address, phone number and/or e-mail information, let us know by using whichever of the following methods is appropriate under the situations with your request and current contact information:

• Send an e-mail to: privacy@livepcexpert.com
• Send a letter to:

If you send a direct postal mail letter request, please be sure to include your current information and the requested changes. We will reply to your request within 30 days. If you send an e-mails and a phone request, please be sure to include your current information and the requested changes. We will reply to your request within 15 days.

To cater you consistent services, We will retain your information for as long as your account is active or as required . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Whether you are enjoying our services,or shopping online, we use reasonable security measures to safeguard the confidentiality of personal information under our control and appropriately limit access to it. "Live PC Expert" cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

We use and regularly update a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot completely eliminate all security threats and risks involved with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

Please note: While "Live PC Expert" is able to protect personal information that is provided during the course of business, "Live PC Expert" cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to protect this information.

To assist in diagnosing and resolving system issues, "Live PC Expert" offers computer access service . This process allows a "Live PC Expert" Agent to access your computer to determine the problem and either repair it or provide advice on what options are available to resolve the issue. By taking advantage of this service, you are granting permission to a "Live PC Expert" Agent to log into your computer which may contain personal information. A "Live PC Expert" Agent will only access to browse your computer to determine the cause of the issue and will attempt to limit their interaction with your files to a minimum. It is your responsibility to make sure that all of your files, especially those containing personal information, are safe and secure to safeguard any type of data loss or corruption.

Safe Shopping Policy on livepcexpert.com

We use and regularly update multiple information security measures to safeguard your online transactions with us. The "Live PC Expert" Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address and credit card number. This Web site is secured with a third party security provider vendor, GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Standard Secure Sockets Layer encryption. GoDaddy.com has verified that the certificate holder controls the domain livepcexpert.com. This SSL Verification Information can be easily viewed by clicking on the verification seal available at the right section of every webpage of this website. This verification is valid for a duration until 01/21/15 7:56 AM. We aim to renew this information a month before its expiration.

Choosing a Personal Password on livepcexpert.com

When you create or register an account on livepcexpert.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters, special characters and numbers. You are solely responsible for maintaining the secrecy of your password and registered account information. You have the ability to make purchase on our website without creating or registering an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.

Live Monitoring of Services

To perform business in an ethical manner, "Live PC Expert" exhibits the authority to monitor the on-line and off-line sessions between user and a technician. This monitoring assists us to deliver quality-based services, increase the level of customer-satisfaction, and tackle any dispute in future. Besides, recorded session condones to develop a knowledge-base based on real-time or practical issues, and/or plan internal market research to contour the company´s strategy to have a long-term relationship with you.

Cookies

A cookie is a small data file that a Web site or an e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience for visitors to our site. Cookies simulate a continuous connection − they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

While our websites, online services and mobile applications are not designed to respond to "do not track" requests from web browsers, you may select to set your Web browser to not accept cookies. However, without enabling your cookies, you will be unable to view, create an account, or make purchases on the "Live PC Expert" site.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that help them better manage content on our site. We do not tie the information gathered to your personally identifiable information.

You can find more information about cookies at:

www.allaboutcookies.org

www.youronlinechoices.eu

For a video about cookies visit a look at cookies.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorized based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies (Aggregated or Anonymous Cookies)

These cookies collect information about how visitors use a website, for instance which pages visitors visit to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymity and they cannot track your browsing activity on other websites. By using our website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations. A list of all the cookies used on this website by category is set out below.

Clickstream Technology

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which web browser you used to view our site and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps "Live PC Expert" understand how visitors browse or use our Web site.

Third Party Ad Providers and Interest-Based Advertising

We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.

To learn more about interest-based advertising (also called behavioral advertising), visit www.aboutads.info

To opt-out of interest-based advertising, please prefer to visit Evidon's Profile Manager tool. Profile Manager also allows you to update the interest-based information collected by certain companies.

Widgets

Widgets support functions that require that you disclose certain PII (personally identifiable information) given the user's choice of participation. This information is collected in many different ways such as: forms, surveys, forums, subscribing or unsubscribing to mailings and correcting or updating PII (personally identifiable information ) and are only used for the purpose in which they were collected. In some cases, these widgets are a link to another site in which case it is governed by the privacy policy of the company providing it.

No part of our website is structured to attract anyone under the age of 13. Consistent with the Children´s Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.

Please ask your parent or guardian to assist you in using our services if you are under the age of 13.

Because "Live PC Expert" operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by "Live PC Expert" and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the "Live PC Expert" website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information except in the case of data transfers from the EEA, which are covered under the U.S.-E.U. Safe Harbor Framework.

"Live PC Expert" periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented, and in conformity with applicable privacy laws. We encourage interested persons to raise any concerns with us using the contact information provided below at the end of this privacy policy webpage. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Policy. As an initial matter, "Live PC Expert" shall address each individual complaint regarding "Live PC Expert" compliance with this Policy. If the individual complaint cannot be resolved by "Live PC Expert" and the affected individual within thirty (30) days of the date of complaint, then "Live PC Expert" agrees to submit the dispute for dispute mediation, and, if necessary, resolution through binding arbitration.

PERSONAL INFORMATION

Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within (5) five business days. You may contact us in the following ways:

• Send an e-mail to: privacy@livepcexpert.com
• Send a letter to:

PRIVACY POLICY CHANGES

We may require to update our Privacy Policy as "Live PC Expert" and our customers grow and evolve. If we make any material changes, including any change in ownership or uses of your personal information, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Children under the age of 18 are not entitled to use www.livepcexpert.com. In this regard, we request guardians or parents to guide their children on how to use our services and products.